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19.18 Update - HR and Sleep monitoring inaccurate

4981994 over 1 year ago

Hi,

I've updated my Forerunner 265s to 19.18 and I'm facing several issues.

1. HR is not detected most of the time during non-activity.

2. HR readings are highly inaccurate when running. Usually for my Base run HR is around 168. I ran at the same speed after the update for the base run but HR never went above 128!

3. Yesterday night the sleep was not detected at all.

4. During sleep mode + DND, the screen should not turn on when moving your wrist but it kept doing so the entire night.

Should I roll back the update?

Thank you for your help!

0 Garmin-Sierra over 1 year ago

4981994

I'm happy to help. May I have permission to view your Connect account, and reach you via email if necessary?

0 4981994 over 1 year ago in reply to Garmin-Sierra

Yes, please! I'm still facing HR issues. It takes way too long (almost 20 min) to get reasonable HR data during my runs.

0 9701542 over 1 year ago in reply to Garmin-Sierra

I am experiencing similar issues with my 265, sleep is not detected two nights in a row. Can you help me? Thank you!

0 Garmin-Sierra over 1 year ago in reply to 9701542

Yes, just sent an email.

If anyone else is missing sleep data, please make sure you meet the requirements listed in My Sleep Statistics Are Not Displaying in Garmin Connect.