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Failing to sync with Amazon Music

Running software version 18.23, and have 96% of music storage available, and my 265 has stopped syncing with my Amazon Music playlist.

The watch refuses to play music at all until I have updated the downloads and when I select to go and do that, the watch runs through to 65%, pauses for a few seconds and then reboots itself. I assume the 65% is how much of the playlist is currently synchronised as I have added quite few songs lately.

The screen display on the watch shows the correctly updated number of songs (up to 80 from 54) but still refuses to play music without updating the downloads. Have tried on my home wi-fi and tethered to my phone's data connection, same result in both cases, so not the connection at fault.

Anyone come across this ... or able to suggest a solution?

Thanks,

David

0 dcacooper over 1 year ago

Update ... just seen an older thread on the 945 forum about this same issue (rebooting while syncing AM playlists). In that case it appears that an update to Garmin Connect had caused the watch to give a "No connection to Garmin Connect Mobile" error and this was causing the music sync issue.

I am also getting that error now, having just been updated to the beta new version of Connect.

0 infonacho over 1 year ago

Something similar happened to me, but with Spotify. I deleted several songs, to free up memory, and it was fixed.

0 dcacooper over 1 year ago in reply to infonacho

Interesting. I can try that but, as I said above, the device is quoting over 96% of storage is currently free, so I am not convinced that there is a need to free up memory.