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HR jump issue still on 18.22

3915528
1 month ago

Not sure if anyone else is still seeing the same HR issue on the most recent software update?

I was seeing improvements on 18.20 and 18.21 with shorter runs of 5k, however have just finished a 10mile (16k) and noticed the heart rate jump occurred again at kilometre 7 - a clear jump from 150ish bpm to 188/190 and then remained there for the remaining 9km left to run!

Starting to get more than a little frustrating now!!!

  • 0 1 month ago

    This will likely never be fixed completely, it is a limit of this photoplethysmography technology, mostly seen during activities.
    Get a chest strap instead, an easy and cheap fix.

  • 0 1 month ago in reply to Per0ni

    well, arm OHR sensors works perfectly. apple watch has no such issues.

    also, it is a pretty basic physiology that HR cannot jump or drop 20 bpm or more under 1 sec. so if a software does that, there must be an algorithm realizing that "oops, everything that I thought about my measurement was wrong, so let's start over, shall we?"

    so garmin developers must be aware that something is terribly wrong, they just use duct tapes as a tactical hack to "solve" this issue, instead of figuring out what's went wrong in the first place.

  • 0 1 month ago in reply to pxl

    Until most reviewers keep saying the internal HR sensor is fine nothing will be done about it.
    We need people like Ray Maker and his circle of friends to get a reality check, the sensor is fine most of the time but sooner or later it goes haywire for many people. 
    Also I'm not entirely sold on this being a software only problem. 

  • 0 1 month ago

    All, 

    If you are seeing inaccurate HR data, we are eager to investigate. Please answer the following so we can take a closer look: 

    1. May we have permission to reach you via email?
    2. May we have permission to view your Connect account?
  • 0 1 month ago in reply to Garmin-Sierra

    I have had nothing but issues since I got this watch a month ago. Inaccurate HR readings and the battery life last 3 days tops. Your customer service just had me logging my info with no real answer to the problem. I wish I could just return and get the fenix 

  • 0 1 month ago in reply to Garmin-Sierra

    Hi,

    during my interval run I have also noticed that the HR was incorrect. It remained nearly the same during the interval and rest period although there was a 2:30min/km pace difference between the two.
    Feel free to contact me.

  • +1 1 month ago

    All, 

    Please refer to THIS thread regarding OHR. I am locking this one so we can keep the conversation in one thread.