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Forerunner 265 Burn in LED

Hello,
I woke up today with the screen of my watch burnt in.

I went to bed last night and everything was working fine.

At first I thought it was an update or software problem, I tried restarting and even resetting via Garmin Express without success, but after a search I found other people who had the same problem (Mostly with Forerunner and Venu).

Is there anything I can do? How can I solve this problem?

Serial Number: 7W1049547

0 Former Member 8 months ago

do you the always on for display?

0 Scott 8 months ago

What's it look like when the screen's off? That doesn't look like burn-in in the pics, it looks like a defective screen. Garmin should replace it, contact support.

0 Former Member 8 months ago in reply to Scott

yes that doesn't look like a burn-in, a burn in leaves marks on the screen.

0 marcelohdsg 7 months ago in reply to Former Member

Nope, all settings were ok. Garmin Support team did some analysis and took the watch for evaluation.

0 marcelohdsg 7 months ago in reply to Scott

If it were off, the watch hour were fixed there hahha. like 19:23. Anyhow, the Garmin support did some analysis and got it for evaluation.

0 Former Member 7 months ago in reply to marcelohdsg

any update?

0 marcelohdsg 7 months ago in reply to Former Member

Not so far. I sent the watch to them couple days ago... I should take a while.