Hi. I have this problem. Recieved watch add Christmas present. All was working fine. An update was pushed through yesterday and now the touch screen won't work. I followed the steps to search for updates in steps 1 and 2 but there doesn't seem to be any available. What next?
I have just received my new 265 set it up last night and woke up this morning and nothing is working. Black screen only then very faint apps screen appears when I take it off charge but I can't use the touch screen or the buttons. This is *** Garmin Give me a refund so I can buy a good watch.
I followed the steps and don't see any update from my watch. I'm in software version 17.26. I believe the problem happens after auto updating software to this version.
Please update your device to software version 18.22, which was released today (20% rollout). You can check for updates by long-holding the middle left button, scrolling down to System > Software Update > Check for Updates. If you have not yet received the update, please perform a hard reset by simply forcing the watch to turn off by holding the upper left button down. Keep it held down until the screen turns off (this can take up to 30 seconds). Wait a few moments and then turn it back on.
If anyone is still having touchscreen issues after these steps, let me know.
After several weeks of my watch intermittently losing touchscreen function, I updated it a week ago and it worked well again - hooray - then suddenly this evening the touchscreen no longer works again. I have a completely blank screen. No amount of button pushing gets a response other than some beeps that I don't know what they mean. I plugged the watch into the USB and it should be fully charged (no indication other than the green light on the back), Connect says the watch is up to date on 18.26. I've turned the watch off and on again several times (upper left button) and have no function.
This was a gift from my husband, an upgrade from old 235, and I was excited, but it's been frustrating the last month and a half.
