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Unable to use touchscreen after 17.24 update on forerunner 265

I updated the version yesterday night and it said failed and later mentioned successful. But after the update I am unable to use touch on the watch. I restarted the watch but to no benefit. Can someone please help.

Top Replies

S.G. over 1 year ago +2 verified

Good morning, I had this issue twice with previous updates and the following helped me:

Download Garmin express to your computer and connect the watch to the PC. Open the programm and it will show you…

All Replies

0 4106472 over 1 year ago

forums.garmin.com/.../garmin-forerunner-265s-touch-screen-not-working-after-17-21-update

+1 S.G. over 1 year ago

Good morning, I had this issue twice with previous updates and the following helped me:

Download Garmin express to your computer and connect the watch to the PC. Open the programm and it will show you updates to install. Install them and the problem is gone. I thought I always had to do this, but yesterday the update to 17.24 just worked fine.

Good luck!

0 7035341 over 1 year ago in reply to S.G.

Thanks. I followed your advice and it worked. This was the first time I had to face this for any of my garmin watches.

0 2996128 over 1 year ago in reply to S.G.

This actually worked perfectly. You are just great, thanks!

0 2206089 over 1 year ago in reply to S.G.

Thank you this worked for me too!

0 Garmin-Sierra over 1 year ago

All,

If the suggested troubleshooting step does not work for you, please see No touchscreen after update 16.17.