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Forerunner 265 randomly turns off during workout

Ron
over 1 year ago

Several times since I bought my FR 265 in August it has turned off during a running coach workout. Until today I’ve been able to turn it back on and continue with my workout. Today I tried several times to turn it back on only to have it turn back off after displaying the splash screen. Eventually it displayed a low battery symbol and would not turn back on.  Before I started my run the battery meter indicated 51%. I had only run for 15 minutes before the shutdowns started. I don’t think I could have drained the battery in 15 minutes. When I got home and plugged it in the battery indicator still said 51%, but the watch would not stay on when unplugged. After letting the battery indicator reach 100% the watch appeared to be operating normally again. Are the random shutdowns during workouts a known issue?  Is the battery or battery indicator not working properly?  Is there any resolution to these problems or additional troubleshooting I can do?

  • 0 over 1 year ago

    Hai Ron, 

    It's been the issue with Garmin for ages.Even my venu2 has the same issue and it's too frustrating. Updates/reset all in vain. Contacted customer support they examined my watch and had informed me for a replacement, but since mine is out of warranty and venu 2 being stocked out, I am upgrading to Instinct. hope it's fine working.

    Madan Mathiazhagan said:
    examined
  • +1 over 1 year ago

    I finally contacted customer support about this problem and after a few email exchanges they had me return my watch for  replacement.  So far I haven’t experienced any problems with the replacement watch. I was very pleased with Garmin customer service and their replacement process. 

  • 0 over 1 year ago in reply to Ron

    Glad! That Garmin had addressed your issue. Garmin are great at service support and follow-ups.

    Note. The replaced unit has just 3 months of warranty and play it accordingly. 

    Cheers!

  • 0 over 1 year ago in reply to Madan Mathiazhagan

    Since the Garmin Instinct 2 Solar had some logistic issue, they weren't able to deliver the watch at promised date,

    So they offered me GARMIN INSTINCT 2 SOLAR TACTICAL,with(3+9 months) with Garmin warranty.

    Thanks to Garmin INDIA,

    Garmin's service is just epic.