Bug: Garmin FR265 data screen fields sometimes changes to timer when the lap button is pressed

Hi Andreas,

I've been doing a search about a similar issue. My wife has the 265s and has customised her " Walkm" screen with four data fields. On random occasions when she selects the " Walk " profile the four data fields have all reset themselves to " Timer " so she has to manually reconfigure them again. Very frustrating.

Is it possible this is happening due to phantom touches? What happens if she disables touch for the activity?

Thanks for the reply but I think this is a similar but unrelated issue. My wife can select " Walk " and the activity will open with her custom fileds set up correctly, and successfully finish the activity, save and upload all ok ( she tends not to use the lap function, usually there's no interaction apart from glancing at the screen, and the occasional " Stop " " Resume later ". She can complete several walks with everything ok, and then on random occasions when she next selects the " Walk " activity, all her data fields have reset themselves to " Timer "

Tenkaykev or anyone else experiencing this:

We would like to investigate this further. May I have permission to send you an email so I can get in contact with her? Or, for the most efficient and detailed support, ask her to contact Product Support directly. Thank you!

Just to update the post. My wife had an online chat with a customer support person named Michael. He was very helpful and my wife has uploaded various files from her Connect app, together with photos of the relevant screens. This has been forwarded to the tech support team who are going to investigate further. 
We will keep this topic updated as I know how frustrating it can be when a thread is left dangling without notification of the resolution. 

Have experienced same issue at multiple occasions the latest being today. Top field which had been set at Lap distance was now set at Lap Time… A couple of months back, the 4 fields of this view changed for no reason whatsoever. I have no explanation for this. The most plausible might be the one described below as « Phantom touches » but i don’t know. At least it is not frequent.

Replying to myself here. Just to say that it has continued to occur on random occasions, the latest being last week.There's definitely something wrong, the touch screen is automatically diabled during an activity, my wife successfuly saves the activity and then when next selecting " Walk " the screen will be populated with "Timer, Timer, Timer, Timer " and won't scroll to another screen. Sent the log file to customer service but they weren't able to help.

I've had the exact same problem with my Garmin 265

Hello

I have te same problem. Sometimes (few days ago), m'y data fields black to timer. I'm french then this is a problem for all countries.

Best regards

Watch : 265