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Forerunner 265 HRV gap in Garmin Connect

4605486 over 1 year ago

I have a problem, where my HRV is displayed correctly on my Watch but in Garmin Connect (APP and Web) with some gaps.

This problem happens nearly after every sleep.

I tried:

Upload over WIFi, before sync with phone

Sync with Express, before sync with phone

Do you have any advice ?

Top Replies

Garmin-Sierra over 1 year ago +1 verified

All,

This has been fixed in sw 14.19. If you are still experiencing this after the update, please start a new thread.

All Replies

0 Garmin-Sierra over 1 year ago

4605486,

I'd like to investigate. May I have permission to reach out to you via email and view your Connect account?

0 4605486 over 1 year ago in reply to Garmin-Sierra

Hello, yes please. You can contact me via Email :)

0 pxl over 1 year ago

It looks as missing data on the watch as well, it just draws a line where there is no data (yes, that could a bug, but it is on the watch).

Probably your watch is too loose during the sleep, not sure.

0 4605486 over 1 year ago in reply to pxl

Thank you. Oh yes see it as well now.

I don't think the watch is loose while sleep, bc when i wake up i can just slide two finger's under the band. It sits snug.

+1 Garmin-Sierra over 1 year ago

All,

This has been fixed in sw 14.19. If you are still experiencing this after the update, please start a new thread.