custom exercise within a custom workout

I consider the fact that Garmin Support's lack of response to their paying customers to be a significant deterrent to me, personally wanting to purchase another Garmin. I have asked Garmin Support several questions regarding their Products and function and have never received a response. This is the sell it and move on strategy that many tech-based companies now adhere to and very disappointing. It is not my intent to torch Garmin, I like the product framework overall and the wearables concept. However I also recognize that Garmin collects the wearables data and sells it. I would really like for Garmin Support to step up their game. Is anyone in Garmin Support listening?