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Garmin Forerunner 245 saved activity missing

4267316
over 1 year ago

I did a workout today and saved the activity. Once saved, the workout summary popped up but did not sync to my Garmin Connect. My watch is syncing perfectly fine and has not had issues with saving a workout and uploading to my phone before. When I go into my activity history on my watch, the activity pops up but when I try selecting it to check out the workout summary again it takes me to a loading screen and spits me back out to the history page rather than workout summary. I have tried plugging in my garmin watch into my computer and finding the activity directly, but the activity doesn't even show up in file explorer. I have also already restarted the watch and that did not change anything either.

Is there any way I can retrieve the data from my watch?

  • 0 over 1 year ago
    4267316 said:
    Is there any way I can retrieve the data from my watch?

    With your 245 connected to your computer, did you look in Windows File Explorer in the \GARMIN\ACTIVITY folder? Then try a manual upload to Garmin Connect Web - How Do I Manually Upload an Activity I Recorded to Garmin Connect?

  • 0 over 1 year ago

    I've had almost the opposite happen. I've had a few long runs that "failed" when saved but were in the watch history and did sync to garmin connect and I had no problem browsing the file from the watch to up load to Strava. Cleaning out a lot of the old activities, moving them via USB cable to the computer seems to have fixed the problem but not enough time has passed for the fix to be called conclusive.

    I'd be tempted to try moving the file to the computer and if it won't move, can it be deleted?

    If it can't be deleted, I'd want a backup of my activities (if I can get them) and then try a factory reset to clean up the system to try and avoid future corruption. Just my thoughts.

  • 0 over 1 year ago in reply to gxgene1

    You can certainly backup the GARMIN\ACTIVITY folder then delete it. I do it once every few months or so.

  • 0 over 1 year ago in reply to seilogramp

    When I mentioned "If I can get them" what I really meant was that if the potentially corrupted file was the result of a directory structure problem that prevented 4267316 from getting full access to the activity folder, then getting access to the other files might be a problem. That's unlikely since the other files seem to work OK (the data can be pulled up). If the single file problem is the result of corruption and it can't be deleted, then I was making he assumption that a full factory reset would reinitialize the activity folder.

    I'm no expert though.