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My 245 looses all it's history following and upload to Garmin Connect via Express. It has the latest version 13 software and I have reset it

My previous 245 was replaced under warranty because of charging issues, the new one looses all it's history after I upload runs to Connect via Express. I upload to my PC not via an APP, my previous 245 didn't have any issues

0 Garmin-Sierra over 1 year ago

racer63

We are aware of this disturbance and plan to have a fix very soon.

0 racer63 over 1 year ago

thanks my 3rd contact today with Garmin spoke to someone who understood my fault and ordered a replacement immediately

0 Garmin-Sierra over 1 year ago in reply to racer63

racer63

This issue was actually not with your watch, but with Garmin Express. We will have an update for Garmin Express most likely today or tomorrow. I apologize for the misunderstanding, but an exchange is not necessary and I have made the agent aware.

As a workaround, please sync with Garmin Connect Mobile (if capable) until we have released the update.

0 racer63 over 1 year ago in reply to Garmin-Sierra

Okay I'll wait for the update, seems to be a lack of communication within Garmin customer care!