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broken watch case

For no reason yesterday the watch case broke. This is the first time you've seen this happen on a 245. Has this happened to anyone else?

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6738679 over 2 years ago +1

Hello,

I had the same issue last year! The good thing was that Garmin exchanged my old watch to a brand new!

https://support.garmin.com/en-US/?contactOverride=true&faq=6enIZ1uhpU6SZBW3B0MCQ7&identifier…

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0 6738679 over 2 years ago

Hello,

I had the same issue last year! The good thing was that Garmin exchanged my old watch to a brand new!

https://support.garmin.com/en-US/?contactOverride=true&faq=6enIZ1uhpU6SZBW3B0MCQ7&identifier=5uh241817&searchQuery=broken&tab=topics

I have filled this form:

https://support.garmin.com/en-US/exchange/?exchangeType=P&exchangeId=112884

and sent my watch to them.. After confirmation that they got my watch they sent me brand new one.

I am from Lithuania and there is no official Garmin support here. I have called few LT resellers and they told me, that I have to buy a new or refurbished (for approx. the same amount of €) watch. But then I found that form on Garmin's site and Garmin helped me. They even provided courier pickup number which I couldn't use in Lithuania, but I just posted parcel via post office to Garmin in Germany and everything went well!

Thank you, Garmin!

0 Piero over 2 years ago in reply to 6738679

thanks, however I bought it from Amazon and they will provide for the replacement