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Music drops on Sony WF-1000xm3 - Known Issue

Hello everybody,

I'm posting about this unresolved known issue trying to understand why this hasn't been solved yet: some headphone models don't work properly ONLY when starting and ending activity, dropping audio for the first five minutes.

I'm a sound engineer with some experience in software development, and I think this issue depends on two factors: buffer-size and priority.

The Sony WF-1000xm3 are high-end earphones, with low-latency. That means that you can watch a movie with them and have the audio synced with the video. And this is possible because of little buffer-sizes: the computer/phone/watch frequently sends to the device small portion of the audio. That generates frequent requests to the cpu to get those data from the drive and transmit through the BT transmitter.

And here's comes to priority: if the audio functions priority is set to a low level, when the watch is busy doing other high-priority staff like creating a new session and registering all of the starting parameters, the audio task won't be executed as often as they should be to guarantee the audio not to drop.

Other devices work flawless, and the reason might be that they work with higher buffers, and they get more data on each request.

Solution? Increase the priority of all the processes involved in the audio transmission when the audio device buffer size is low.

  • I could not replicate it. I also tried starting a workout. But it was not with gps and the watch and headset where fully charged. But I know from my other true wireless headset (B&O E8) I mainly use, that they are very sensitive to what arm I am wearing the watch on when running. I must wear it on the right wrist for stable connectioin. I gues it is because the right ear-piece is master and it is a low-power bt-connection which struggle when my body is in between. Maybe you should try connecting them to your phone and in Sony's Headphones App change Sound Quality Mode to Priotize stable connection and see if it makes a difference (mine is priotizing Sound Quality, but I am using an iPhone which may not have the Codecs for High Quality Sound as Android).

  • Hi Pall, thanks for your reply. I've already tried with the right arm, but nothing changed, and of course already set the sound quality to stable-connection.