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Data offloading with Garmin 245M / HRM-Pro?

Hi all,

in September 2021 I bought the HRM-Pro to measure my heartbeat during team sports - I don’t want to wear a watch during contact sports. I created a run profile without GPS, and it worked fine for months. 

Since a couple of weeks, it does not work anymore. It only records a heartbeat if my watch was within range of the strap. However, that was not what I wanted.
First advice of Garmin: redo the pairing. As bluetooth stopped working, I got a replacement, but now the heartrate is still not recorded during activities. And Garmin now says: this functionality is not available on your phone??

To me this seems weird, as it worked fine for months. What do you think? And any advice how to proceed?