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Forerunner causing burn marks on my wrist

Anyone have a solution for a rash/burn marks developing from my Forerunner 245? Ive seen its a common issue discussed on the forums. My HR Sensor seems to burn my skin on my wrist. And I regularly wash the watch so it isn’t a hygiene issue causing the rash. Ive written to Garmin support but they don’t respond to my emails. This is a refurbished version of the watch as my previous one got replaced under warranty. This one is still under warranty. My previous watch never caused any burn marks on my wrist though so this one must have an issue.

Top Replies

Garmin-Kevin over 2 years ago +1 verified

We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed…

All Replies

0 6253807 over 2 years ago

My daughter is having the same issue, her watch was new.

0 runfreddyrun over 2 years ago

Happened to me too. I would get a nylon or leather band. My problem completely went away when I did not. There is a seller on Etsy that does great leather bands.

0 6731248 over 2 years ago in reply to runfreddyrun

For me it's not the band causing the issue. It is directly under the HR sensor.

0 5346452 over 2 years ago

I did not get burned, but I can't use the FR245 all day. It made me feel some strange sensation and numbness on my arm. Maybe it's the HR LED. Now I only use it for training. It is a shame because resting heart rate is an important data. Shame on it (or on me).

0 4620926 over 2 years ago in reply to 6731248

I am having the same experience. I thought I was bitten by something but now it makes sense.

+1 Garmin-Kevin over 2 years ago

We are sorry to hear about the issue you are reporting. The skin irritation may be a result of build-up on the watch band and/or casing. You should discontinue wearing your watch until your skin has healed. Please review the following FAQ that provides important information regarding the wear and care of your Garmin watch: https://www.garmin.com/watch-fit-and-care/. If you feel that this issue warrants further discussion please reach out to Garmin Product Support via our Garmin Support Center.