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Surprisingly bad HR measurements

Today we had an interval training with 150m full effort runs. At the beginning I made sure the FR245 was fastened strongly on my wrist. I started with HR of 110. For some reason the HR did not rise during the 20-30 second full effort run. Sometimes it even decreased. On the walk back at around half the distance it reached around 130. and then slowly decreased to 110-120 before we started the next interval.

After a few rounds I said this can't be true, the numbers I see on the watch don't make sense and for sure I could feel my pulse was much higher when I ended the intervals. One of my friends gave me his Apple watch. I put it on my other (right) wrist. And then it confirmed:

At the end of the intervals Apple watch showed 160 but Garmin showed 110-120.
At half the distance walking back the Apple showed that my HR decreased to around 135 and at that point the Garmin started to display also the same value until the beginning of the next interval.

So it looks like whenever I need it the most (high intensity training) the Garmin HR sensor gives me 40 beats less readings than the actual (let's call the Apple correct, it at least matches my subjective feeling)

BTW 2 days ago we did another intervals uphill, and the Garmin watch showed unbelievably low HR values as well.

This is a total shock to me, until last week I was convinced that the Garmin HR sensors are of the bests if not the best of their category. I actually compared the FR245's HR sensor with a HRM-SS strap and even there it looked that the watch wins (at least in the 1st 20 minutes of the excersize, when the strap displayed too low and random values)

Is there any setting I can tweak maybe to increase the responsiveness? I mean the Apple could in an instant show the huge changes and the Garmin was in a so big delay that it actually never could reach the peak HR, and confusingly it sometimes showed decrease when in fact I'm sure my hart rate went up.

  • I'm on 8.30 already and it's not the best. I don't know how it's compared to 7.8 though. What's sure is that in interval training when I run with full effort for a short time it lags. At least 30 seconds. There can be a difference of 30-40 beats compared to HRM-SS. So FR245 is totally useless for intervals.

  •  Is this a problem with a new watch or one you've had for a while and if you're had it for a while did it recently go though a software update?

  • I bought the watch in May 2021. And It did "recently" (about a month ago) update itself to 8.30.

  • Have you contacted Garmin support. They offered to replace my watch but my purchase was so recent I elected to go back to the retail outlet. The good news is the replacement watch worked OK. The bad news the replacement was on older software than the 1st watch and is missing VO2MAX. So far I haven't found an update file to go to 6.x update to get VO2MAX  without risking going all the way up to 8.x.

    But if I hadn't been able to get a "working" replacement through retail, I would have given the replacement offered by support a try. They offered an advance shipment, though it required a credit card to secure getting the original watch back in a timely fashion.

  • The same thing happens to me, it doesn't go up in HR, a climb of 500m marks me 100 Hr, I have this problem since the 8:30 update!
    Garmin told me to delete some data and then a reset and it's still the same...