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Dead pixel on screen of Forerunner 245

Parntip K.
over 3 years ago

My Forerunner 245 appeared dead pixels on left screen few days ago.

I saw many users here have the same problem.

I contacted the Garmin Thailand and they said if my Forerunner is over 2 years, I need to pay money around 120 USD for a new one and get 3 months of warranty.

But if I don't want to pay money, they suggest me to wait until new model is launched and buy a new one!!!

But this problem is a global issues for this Forerunner. 

I've never had problem before until I updated the software. 

Garmin should have more responsibility to solve this problem. 

  • 0 over 3 years ago

    Hi, I ve just been told I need to pay £164 for a refurbished replacement watch. The pixels are dead and it’s not even 2 years old. Paid nearly £600 for the watch too. My new watch will definitely be Suunto!!

  • 0 over 3 years ago

    Over 4 years old and still going strong Relaxed️

  • 0 over 3 years ago

    Did you try this? same problem after 1 year of continuous use. Shipped today for RMA, and it seems there is a dedicated page for that a Garmin's Online Exchange for the Forerunner 245

  • 0 over 2 years ago

    I also just contacted Garmin Support about two areas of dead pixels on my screen and learned about needing to pay $120 for a replacement watch. From other online forums, it seems like they used to replace them at no cost, even when a few years old. This seems like such a well known issue that it is not caused by a used error and instead a manufacturing issue and forced obsolescence. I've really enjoyed my Garmin, but after this issue I may have to consider a different company for my next watch

  • 0 over 2 years ago

    I have exactly the same issue of dead pixels ... TWICE! ... first time was several months of use ...  Forerunner 245 was replaced ... now again exact same place [just in from backlight button] ... after just over 12 months of use. This is clearly a latent design issue ... I now awaiting [again] on Garmin's response.

  • 0 over 2 years ago in reply to Kadia

    This happened to me twice now .... first time Garmin replaced the unit at no cost ... now the replacement unit has done the same ... I await Garmin's response.

  • 0 over 2 years ago in reply to VLAD

    Yup there is a dedicated page ... however only a handful of countries represented .... I now patiently await Garmin's response.

  • 0 over 1 year ago in reply to Kadia

    This happened to me today. Dead pixel, $120 to replace. I bought the watch in 2019 and the rep said they last 5-6 years. As much as I am familiar with Garmin and Garmin Connect, at this point I'm looking at a Coros.