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Any resolution for broken 245Ms?

When I received the watch it was flawless. Now the headphone connectivity makes them no better than the non-music version. Has anyone successfully received a refund or functional replacement?  I realize it’s most likely a SW issue and that a new watch won’t fix it, but you never know I suppose. 

It’s weird; every time I use it it’s perfect for 0.25 miles, spotty for the next 0.25, then completely quits around 0.5 miles. 

Thanks