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Bluetooth music connection issues

Hi all,

I've been a Forerunner 245M user for almost 2 years and never had any problems with my bluetooth connection while running. Nowadays my bluetooth connection is horrible, it stutters a lot and listening to music is unbearable while running outdoors (indoors everything is fine). First I thought my Redmi airdots where broken but I have tried a lot of different buds and they all stutter. Is my device broken or? I saw someone suggesting to wear my watch on my right wrist and this seems to work but I don't feel like wearing it to my right wrist, especially since it worked flawless before..

Is there a solution for this problem?

Software version 6.20 (7ae543d)

Tested buds:

- Redmi Airdots 2 (Not working)
- Samsung Bud+ (Not working)
- Jabra 65T (Not working
- JBL Free 2 (Not working)
- Apple Airpods (Not working)
- JBL Reflect Mini (Not working)

Strange thing is that the Apple & JBL Reflect mini will play flawless if you only connect 1 (left) bud and as soon as you connect the right bud the stutter begins..

I'm really annoyed and hopefully Garmin has a solution.

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0 7394204 over 3 years ago in reply to 3005967

Same issue. Crackling as soon as I go outside to run. Really annoying and makes the watch useless for me. Has Garmin commented on this?

0 1587187 over 3 years ago

The reaction was the default one: try resetting the watch and stuff... I don't want to go through a whole new setup every time a software update messes up existing functionality. This should not be needed

0 3041442 over 3 years ago

same issue here !!!!!!!!

Garmin do something

0 seilogramp over 3 years ago in reply to 3041442

I'm not seeing that anyone has mentioned this on this thread, but this might be related to your headphones trying to connect to your watch as a sensor. At least for some that have headphones with this capability, such as the Jabra Elite. - Jabra Elite Active 65t disconnects when press START

0 7902597 over 3 years ago in reply to 3041442

Same!

0 Former Member over 3 years ago in reply to 7902597

Same issue. There is a fix however. Complete reset and restart. Turn off updates and reinstall your stuff. It's annoying but worth it until a fix is out. I've had zero issues since the reset

0 4179462 over 3 years ago

I have EXACTLY the same problem with JBL - and ONLY when GPS is on and when running. The music starts, and then stops after 2-3 seconds, and then resumes after 1-2 seconds.. This keeps going on, even for an hour (I actually tried it). They are not usable this way.

0 4179462 over 3 years ago in reply to Former Member

Could you elaborate "turn off updates" - as in complete keep it on not updatable?

0 4179462 over 3 years ago

It has to be a software problem in the watch.

0 Former Member over 3 years ago in reply to 4179462

If you go in to settings there an option to allow or block updates. However after I reset it I had a new problem. The software is now 7.2 and doesn't allow me to roll it back again. So I'm screwed like everyone else now. I have a theory though that I'm going to try tomorrow. I'm going to disconnect the earbuds. Then power off and reconnect it and see if it works for just one run. It worked the first time but when bad the next day... So frustrating