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Maps missing or incorrect

Had 245 before and loved it. Only problem was i had the white spots on screen so they replaced it with a new one. Got it this week and went out for a run today but gps won’t turn on at all. I did a hard reset and it did not help.

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Garmin-Brooks over 3 years ago +1 verified

You might be having an issue with the CPE file on the watch. This can sometimes happen if the watch hasn't locked on to GPS in awhile, causing the watch to not acquire satellites. You can try the following…

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0 seilogramp over 3 years ago

Kinkykreme said:
gps won’t turn on at all.

Do you mean you aren't seeing the indication that it is ready? First make sure you have GPS turned on correctly - Forerunner 245/245 Music - Changing the GPS Setting (garmin.com). Then sync using a USB cable and Garmin Express. Then leave watch outside with a clear view of the sky for 20 minutes or so. Go for an outdoor activity to test.

0 Merlinox over 3 years ago in reply to seilogramp

It seems there was an issue:

support.garmin.com/.../

0 Kinkykreme over 3 years ago in reply to seilogramp

Yes, gps is on correctly. I synced it also with Garmin Express. I will try to leave watch for 20 mins outside. I just didn’t have to do this with my first 245. I wonder why

0 Kinkykreme over 3 years ago in reply to Merlinox

I see. Bummer

0 seilogramp over 3 years ago in reply to Kinkykreme

Maybe, but that issue was more related to offset tracks on the map, which you didn't mention in your post. I would just sync to Garmin Express again and see how it goes on your next run. Let us know if there's still an issue.

+1 Garmin-Brooks over 3 years ago

You might be having an issue with the CPE file on the watch. This can sometimes happen if the watch hasn't locked on to GPS in awhile, causing the watch to not acquire satellites. You can try the following steps and usually it will resolve the issue.

Plug the watch into a computer
Access the device drive
- Windows
  - Connect the Garmin device to the computer
  - Press the Windows key + E on the keyboard to open Windows Explorer/File Explorer
  - Select This PC (Windows 10 only)
  - Open the Garmin drive listed
- Mac
  - Connect the Garmin device to the computer
  - Open Finder
  - Select Go in the menu bar at the top of the screen
  - Select Computer
Open the Garmin Folder
Right Click on the Remote SW folder and delete it
Sync with Garmin Express

0 Kinkykreme over 3 years ago in reply to Garmin-Brooks

THANKS! THIS DID THE JOB FOR ME.