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Incorrect distance

7220016 over 3 years ago

Yesterday I went on my 2nd run with my new Garmin 245 music watch. I ran my usual 12.5k run. I noticed between k 6 and k 7 my watch beeped way too early. I looked down and it said I just ran just over 3min k lol. For the next 3 kilometers it recorded similar numbers. At the end of my 12.5k run, it had recorded that I ran 14 kilometers. It was the correct duration, but very frustrating. Does this happen often? Is there anyway I can fix it

0 seilogramp over 3 years ago

Can you zip and attach the fit file associated with the problematic activity? We might be able to see what is going on.

0 Merlinox over 3 years ago

It seems there was an issue:

support.garmin.com/.../

0 CRHCC over 3 years ago

Your topic still existing here after 12 hours means they are still sleeping :-p

0 Garmin-Brooks over 3 years ago

7220016, can you upload a picture or the lap splits? If you would prefer I can reach out directly and request more detailed information.

0 7220016 over 3 years ago in reply to Garmin-Brooks

It's been ok the last 2 days. I still can't get the songs I downloaded to Spotify onto my watch. The Wifi won't connect

0 Garmin-Brooks over 3 years ago in reply to 7220016

Are you getting any error messages whenever you try to connect to Wifi?

0 4664499 over 3 years ago

Same happened me just this evening. New watch only used a few times, seemed ok but tonight running with others who has garmin watches in a 5k run I had to continue roughly 600 metres further than others for distance to reach 3.1 mile compared to the others. It was a usual route so distance was certainly wrong on the watch. Any ways to update or fix?

0 Couchgeezer over 3 years ago

I've had this watch for 2 years now and its never missed a beat. however i went for a run this evening and it shows a wildly different route to what i actually ran which was an out and back 5k, when i started the watch it showed that it was locked on to the correct amount of gps satellites to be accurate... very odd