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Why does my Spotify app keeps getting uninstall every little update ?

It seems that in the past month every time I connect my Garmin 245 music to the charger and getting an update - some data is being deleted, especially my Spotify app.
it's been 3 times that I wanted to go for a run but find out that I have no music and I have to reinstall and sync again all my music

getting really frustrated with this.

any solution?

  • Former Member
    0 Former Member over 4 years ago

    I am experiencing the same thing, very frustrating

  • Today I connected to Garmin Express first time in a long time. It updated and now my Spotify app has uninstalled twice this afternoon alone. I am having to reinstall all my music. It has also reset my records!!! Wish I haven't done the update now. I this what is causing the app to disappear and I then have to reinstall it including on the connect app on my phone.

  • Hello Baby Llama, if you go to menu, system, about, what version of software does the watch show currently?

  • software version 5.50 

  • I'm having the same problem today. what the hell is going on?

  • Garmin,

    Why does my Spotify App keep uninstalling despite the fact that I update my songs every week. This is a recent event for me although I see others have been complaining about it for months. Please respond to all of the customers who bought a "music" version of the Forerunner and paid more for it because they also use Spotify. Obviously this is a software glitch so when can we expect this serious issue to be resolved?

  • i'm having the same problem. any answers?

  • Same problem today after connecting my Fénix 6s to my laptop. This is unacceptable.

  • chatted with support today and here's the chat log:

    Support: No, this is not a common issue. This is likely caused from a corruption on the watch. This can happen if a software update or sync was interrupted or the files did not save properly.

    here are the steps:

    Windows
    After plugging the device in to computer (not phone), press the Windows and "e" keys on your keyboard a window should appear.
    Click ThisPC and open the Garmin drive.
    Open the Primary folder (if there), then open the Garmin folder.
    Then you'll need to right click and delete the Activity, Monitor, NewFiles and RemoteSW folders from the device.
    Then unplug the device, hard reset, then sync it with your phone or computer.

    HARD RESET
    With the watch unplugged, press and hold the upper left button until the watch powers down (could take up to 60 seconds). Ignore any message which might appear, just keep holding that button. After it shuts down, give it 15-20 seconds and then press that same button to turn it back on.

    Support: Once it powers back, lets try to setup Spotify again

    me: all working now.

    Support: The next is to test it on your next run. If the same issue reoccurs and it uninstalls, please contact us back so we can open an engineering ticket to investigate this further

    me:
    ok. but i'd appreciate you making a note on this that many other have been complaining about this exact issue over several months. forums.garmin.com/.../spotify-regularly-get-uninstalled-by-itself

    Me: if you go to this link and look to the right you'll see several reports of this specific to spotify and the garmin device

    support:
    We do not currently have any open cases on this issue. I will make note in your account. This chat is also saved to your account contact history. If the issue does recur following this troubleshooting, the next step would be to open an engineering ticket so they can investigate and figure out the root cause of this issue.