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steps from one day is gone

After Software Version 5.50 I got battery drain (charge 2-3 time/day) and one day are missing. My beautiful stepps on a row are broken even I have done my steps November 15. Only my walk, not run after are there in Garmin Connect. And a hateful text from Insights that reminds me that I broke my 124 days and have now done 4 days. What do you do with a Garmin workout watch if you can not trust it to save data or is there a solution.

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6283147 over 4 years ago +2 verified

Garmin support gona fix my 12 766 steps. It was a lot of counting.

First I had to multiply the mean value over the week (7 days) the clock showed by 7. Then count the six days that were registered with…

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0 6283147 over 4 years ago

I can see my steps in the watch on weekly report but on Garmin Connect its gone. Try sync with WiFi, Garmin Express and phone.

+1 6283147 over 4 years ago

Garmin support gona fix my 12 766 steps. It was a lot of counting.

First I had to multiply the mean value over the week (7 days) the clock showed by 7. Then count the six days that were registered with Garmin Connect and then run minus.