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Cadence not showing in Garmin Connect

My cadence has stopped showing in Garmin Connect, just nothing there on the graph. I have turned my watch off and on again, but anyone have any ideas?

Top Replies

cpbotha over 2 years ago +3

Just to add to the choir here: My cadence field on the run screen on the watch stopped working with the 7.20 firmware update, and I'm having the same pace dropouts as reported by others. In the connect…
Agesold over 2 years ago +1

This first week of September 2021 my 245 stopped showing cadence while running, and run pace is sporadic. There was an update prior to this. Version 7.80
Andy F over 2 years ago +1

I have the same problem. However, I've found that turning the watch off and back on again just before I run resolves the problem. If I don't do this, then after 5 or 6 activities being logged, it stops…

All Replies

0 DaveRowlands over 2 years ago

Hi Lisa. I have the same problem. Did you find out what was wrong? Regards, Dave

0 Josem_vr over 2 years ago

Same problem, Cadence & pace

0 floppyrom over 2 years ago

Same problem! Also the watch did not gave me my condition during the run (I'm on the last version)

0 1013676 over 2 years ago

I have the same issue, it seems cadence works only during the first run after rebooting the watch.

0 ozzie7362 over 2 years ago

Mine stopped showing cadence a few days back, very annoying anyone help at all

0 Moonglum88 over 2 years ago

Same, though seems intermittent - 2 runs last week with no cadence, then a run yesterday with cadence but todays run no cadence again. Also getting intermittent drop outs on pace. Very odd! The change log for 7.2 does mention some tinkering with cadence so perhaps this has thrown things out of whack.

0 floppyrom over 2 years ago in reply to Moonglum88

This after assuming they tested this in-house and after a huge beta session. For me Garmin has been a huge QA disappointment. Also communication is nowhere. I have zero faith anybody from their dev team reads this forum as I never read anything from them.

0 ipowyourface over 2 years ago

Did you all try to factory reset your watches?

0 cpbotha over 2 years ago

Just to add to the choir here: My cadence field on the run screen on the watch stopped working with the 7.20 firmware update, and I'm having the same pace dropouts as reported by others. In the connect app cadence in indeed just a flat-line, and the pace drop-outs can be seen in the graph.

0 Moonglum88 over 2 years ago in reply to ipowyourface

Cheers for the suggestion. I did a reset (which failed and went into a loading loop but was able to perform a hard reset and get it back working) which has seemed to solved the issue for me (at least for the last couple of runs).