The watch is under warranty (purchased in Sep 2019) and dead pixels suddenly appeared in the last week of Feb 20'. Customer support was notified on 26th Feb they then asked for the copy of purchase invoice and the pic of the watch which was mailed to them on 28th Feb. After that there is a deafening silence and reminders have gone unanswered.
This response from Garmin is unexpected as many of the posts here confirm that the defective watches have been replaced without any delay. Am i missing something here ??
