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step count not working at all

Pieter over 4 years ago

Hi,

10 days ago, my garmin stopped recording steps, without me changing any settings:

On the watch, the "my day" tab only lists my calories usage, not my steps nor my active time (see picture below, in Dutch).
On the garmin connect app homescreen, my steps have disappeared as well.

I have already checked the following settings:

In "Edit my day" steps are toggled on
In settings - > Profile & Privacy -> Data -> Device upload is toggled on

So it appears everything is set for my garmin to record my steps, but still they are nowhere to be found.

0 Garmin-Blake over 4 years ago

If you go into the device settings in Garmin Connect Mobile and check Activity Tracking, is Activity Tracking toggled on?

0 Pieter over 4 years ago in reply to Garmin-Blake

Yes it is:

0 6146756 over 4 years ago in reply to Garmin-Blake

I have the same issue and my screen looks the same.

Furthermore the stress cannot measure because I am to active, the breathing is not logged and the HR has large gaps in data and measures far off (@~80 bpm when measured at 140 bpm with the good old finger on jugular method)

The issue started when I ran the battery completely down a couple of days ago.

I have reset the watch to factory settings and removed from app an paired again a few times without any luck.

Activity tracking is enabled as well.

0 8186276 over 4 years ago

Same here. Activity tracking is on. Looking at the history it stopped counting on Monday.

0 rsjrny over 4 years ago in reply to 8186276

Did you get this resolved. My friend just got the watch 2 weeks ago and steps were correct until about 3 days ago

Thanks

0 Pieter over 4 years ago in reply to rsjrny

It is resolved, but I do not have a specific solution. One day it just started working again without me doing anything different.