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Uploaded one missing run but cannot see it in Connect App on mobile

Former Member over 5 years ago

I start using Forerunner 245 since this July. I had exported all running data from NRC with the an APP called RunGap, upload from Connect website, but only one cannot be found in my Connect app on my phone.

I have successfully uploaded it, I can see this run in web browser in my connect account, but it is not appears in my app on the phone. WHY? How to solve it? Thanks.

0 seilogramp over 5 years ago

Make sure you're logged in with the same account on the web site and the mobile app.

0 Former Member over 5 years ago in reply to seilogramp

You are right!

I have login connectus.garmin.cn and connect.garmin.com with same account on computer, both sides are all have the same running records. I was think the first address with .cn should be the China Mainland server. But actually it is not, the correct one is: connect.garmin.cn.

Thanks for your reply.