No sound

I had issues pairing headphones with the watch, computer, phone, etc. until I got a dedicated set of earbuds just for the watch that I wear running. This seemed to solve a lot of my issues. So I have the nice headphones paired with the computer and a pair of decent earbuds paired to the Garmin FR 245. 

Here are the earbuds I'm using...

https://www.amazon.com/gp/product/B07XK1JSNZ/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1

Not to doubt you, but only to think about where all you can troubleshoot... Are you sure the issue isn't the headphones; what have you tried so far?

Hi, thanks for the reply.

The reason I don't think it's the headphones is because they work with all my other tech and this was NOT a problem with my original FR245M which I had to send back due to a battery fault.

The reason I think it's a watch (and more specifically a Bluetooth) issue because the paring between the watch and my phone is incredibly temperamental.

The paring drops throughout the day and almost immediately after opening the connect and connect iq apps, which is usually remediated by turning the watch off and back on again or in some cases I needed to reset the watch settings (and in one case reset and clear the watch completely) - I've had the watch less than a week

This has meant installing anything to the watch including Spotify and amazon (I have installed both as part of my troubleshooting) took hours with multiple failed attempts.

I had none of these issues with my first FR245M

Things I've tried :

I've installed both Spotify and amazon music multiple times - both have no sound

Reset the watch settings including a complete reset

Deleted and reinstalled the apps on my phone

The sound problem was not an issue with my other watch, and neither was the paring problem.

It shouldn't be the case I need to turn the watch off and on again multiple times a day just for it to work.

Also I've paid a premium for the music feature which I am unable to use 

I  am having the exact same problems that you described and, like you, do not think it is a problem with my headphones (which are high quality Bose) and work with any number of other devices.  I've gone to the extent of unpairing the headphones with all other devices, turning the other devices off, etc. so as not to have other devices compete with the Garmin; but, none of that works.  Only re-starting the Garmin over and over works, but it is a short-lived solution.

This morning I work to find the Garmin "restarting" endlessly.  It is frozen in this mode, despite recent recharging and regardless of whether I try to charge it more.

I'm pretty sure that I will be taking advantage of that warranty for a refund.  This is really disappointing.

Hi, sorry to hear your problems too. Do you have the same paring issues when your trying to sync with the garmin iq and connect apps?

Must be asia version. Always atleast 2 updates behind

Hi. I'm on 4.0. I can't remember if the volume issue was there for 3.7 but the intermittent paring and the constant need to reset the watch was.