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After device update, it wont record HR, Battery and sleep at night

Former Member over 5 years ago

After updating the software, my watch stopped recording HR, Battery and Sleep. It just has blanks when i sleep.
See pics below. You can see the dotted battery estimation right after the update was installed and then at night it stops recording.
This is the same for HR. several hours of blank data. And of course, so sleep data.
This is the second night in a row.
Anyone encountered this?

0 Former Member over 5 years ago

I'm experiencing the same :( Contacted Garmin here in Norway about the problem, no fix for it yet. I have tried all kinds of fixes, reinstalled back to a clean version 3.10, with no luck. If nothing happens within a week regarding new updates/fixes from Garmin, I will take it back to the shop and get a new one.

0 Garmin-Blake over 5 years ago

We would recommend performing a hard reset (holding power button in until display turns off) before powering on again and using like normal. Also, please make sure that this Forerunner is set as your Primary Activity Tracker.

0 Former Member over 5 years ago in reply to Garmin-Blake

Thanks for your reply, but I've already tried a hard reset, and Forerunner is set as Primary Activity Tracker. I've also tried these options:
1. https://www8.garmin.com/support/download_details.jsp?id=14937
2. https://www8.garmin.com/products/webupdater/howtoinstall.jsp (a tip from Garmin support Norway).
3. Tried to delete some folders (also a tip from Garmin) and the a hard reset. No luck.
4. After rolling back the firmware/software back to version 3.10 without luck of bringing the functions back, I updated to the next version as in point #1. No luck.
4. Used Garmin Express on my computer and installed all new available updates fresh. Version on my watch is now 3.70.

Nothing of the above managed to get back all functions of the watch. There is something fishy about the last updates, cause my watch was fine until i chose to update it two days ago.

Please let me know if you have other options I can try.

0 Former Member over 5 years ago in reply to Former Member

Last night it did record my sleep and other data, so I am not sure what’s going on here. But that update is fishy. I will set my watch to manual update. I’ll see what will happen tonight.

0 StA1212 over 5 years ago

The same problem since update to 3.70 last weekend, despite restart etc.
But why the 3.70 is not mentionned on the official support page https://www8.garmin.com/support/download_details.jsp?id=14829 ??
Downgrading possible?
Steffen