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Bluetooth synchronisation is aborting with disconnection

I have a Forerunner 245 running release 3.10 bought beg June 2019.
Just after purchase, everything was working very fine. But after a couple of days/weeks, I have encountered bluetooth synchronisation issues with my smartphone.
So, far before I upgraded firmware to release 3.1 (I believe it was 2.90)
Always the same behaviour : the garmin connect app on the Android smartphone detects the forerunner. Synchronisation is starting. The app is showing transfer progress. But after several seconds, the bluetooth link is broken : the watch says the smartphone is disconnected and the smartphone is complaining the watch disconnected. After severak seconds, the link recomes up and the synchronisation is re-starting.... I usually solve the problem by connecting the watch to my PC with USB and synchronise successfully this way.
Smartphone is Samsung A5 2017 -SM-A250F) running Android 8.0.0.

I have contacted the Garmin support who gave me many tips to solve bluetooth connection issues. I have tested all of them:
I have tryed to restart both watch and smartphone many times in many orders, reset the watch to factory settings, re-install Garmin Connect on the smartphone. It does not solve the issue.
I have a second Samsung A5 2018 with Android 8.0.0 ; I have tried it and got the same result.

With the 2 same smartphones, I was synchronising without any issues during several years my Forerunner 220

Strangely, I have a tablet Samsung Galaxy Tab S2 running Android 7.0 and when I install Garmin Connect on it, it synchronises well with the 245.

Do other users face the same issue ? Any magic solution ?

It is very frustrating. I am very disapointed with this Garmin experience while I am a long time Garmin user.

David

  • Former Member
    0 Former Member over 5 years ago

    My unit has also developed this problem, fine before upgrading to iOS 13 (iPhone), but since then the connection has been flaky, especially syncing back activities from the watch. I notice that Beta SW 3.52 addresses connectivity issues, so that might fix it, but I use my watch for training too regularly to risk beta software.