Unable to connect FR245 to Garmin Express

Hi everyone,

I'm new on this forum so a big hi to you all.

I recently got a FR245 and when I connect it to either of my two computers one of which is running Windows 7 Professional but neither computer recognises the FR245 and consequently I cannot connect to Garmin Express.

Anyone else having this issue or have any solutions as my local Garmin support suggested to try a few things of which none have worked?

Many thanks,