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Please fix this bug on the music widget

8549603
over 4 years ago

Does anybody have this terrible bug that sometimes when you open the music widget and try play a song, nothing plays. Even changing the playlist doesn't work. The only way to fix the issue is to restart the watch... Wow it's frustrating.

So you can imagine after cycling for two hours, and when wanting to put some music on while you have a huge climb ahead of you, only to find out you can't play a single song until you restart the watch... But that means losing the current activity.

  • 0 over 4 years ago

    Are you playing music from the watch or form the phone? You need to have a connection to headphones if from the watch, or to the phone if playing from the phone. What version of GCM are you using?

  • 0 over 4 years ago in reply to chunkywizard

    Doesn't matter if I play from Spotify or the music on my phone. The music widget literally just gets stuck..  even after removing and readding my BT earphones. 

  • 0 over 4 years ago

    Hi,

    I can imagine your frustration.

    I use only mp3 and so far no issues with widget as described by you.  I use JBL BT earphones. 

    During an activity I long press down button to enter mudic menu.  I suppose you are doing the same.

    Do you experience the same when playing mp3 from your watch.  So no Spotify downloads? 

    Regards,

    Fer

  • 0 over 4 years ago

    Yes! I have experienced the same issue. Also very frustrating when you haven't yet commenced your run, but when you are just about to start...  too would very much appreciate a fix!

  • 0 over 4 years ago in reply to chunkywizard

    I have the same issue ... frustrating.  There is still connection with the headphone (I have the bone conduction running ears) via bluetooth because I get each minute my hartrate and tempo.  But the music doesn't want to play as been said.  You press start buth the play button doesn't work (untill you reset)

  • 0 over 4 years ago

    I hope they fix this very soon.  I have the same problem ... untill you reset.
    Connection with bluetooth is ok (each minute while running I hear heartbeat and my tempo) but the music doesn't want to start anymore.
    Normaly the "play" button changes when starting (pushing) to another icon (pauze icon) buth it's dead ....  
    I only play form downloade spotify lists. 
    After reset it's ok.

    The problem never appears when you make connection with the headphone and you listen immediately to the music.
    Only when you make connection and press pause .... after a while ... it's dead.

  • 0 over 4 years ago

    Brand new 245 music watch here and having the same problem.  I had to restart my watch 2x during a 15 mile run because the music stopped working.  

  • 0 over 4 years ago

    Has anyone gotten a reply on this issue, or has it been fixed?  I also experience the same thing.  It is a real inconvenience to have to restart my watch all of the time so that I can play music.

  • 0 over 4 years ago

    Please fix it urgently

    Many have the same issue. After the latest updated 

  • 0 over 4 years ago in reply to TAVITAMIR

    If you could answer the below questions, that would be very helpful for us to investigate this issue. 

    • What SW version do you have installed?
    • What music provider are you using?
    • When did you last sync with this music provider?
    • Have you tried switching to a differed provider and then back again?
    • What model headphones do you have paired?