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Garmin 245: Poor Manufacturing (Flawed out-of-the-box)

This is admittedly not a huge problem, but is fairly frustrating. I just purchased a Garmin Forerunner 245 (non-music). I tried the 245M, but had the sticky button issue. I then used a Forerunner 45 which was okay, but my wife is now using. Decided to give the 245 line another go.

I just unboxed it this morning and have not run or exercised at all with it, and already it has a decent scuff/dent in the body of it. It has not been moved, absent laying it on a microfiber to set it up. It's in the front left lug, and is visible when the watch is sitting on your wrist.

Again, this is a small, cosmetic issue - but on watches this expensive, it's pretty amazing. You'd never get an Apple Watch with a dent out of it out-of-the-box.

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0 floppyrom over 5 years ago

Your glass cover sits too high in the shell.

0 GoSJGo over 5 years ago

You sure, it's a brand new watch? Looks like one that's already been used

0 Kulch over 5 years ago

Looks like you got a free face protector with it. Something isn't right

0 Peter Berk over 5 years ago

Did you put on the glass protector? If so maybe you pushed to hard to get the bubbels out? if not that screen protector is not included with a new watch. Contact the place where you bought it maybe they gave you a returned watch.

0 Peter Berk over 5 years ago

Also there is a lot of dust in the band. For me this watch is worn. If not by you then someone else.

0 James K. Polk over 5 years ago

To clarify, it was brand new - I purchased it from a retail store and I know (because I had called them earlier) that the shipment was just delivered at the end of this week from the supplier. So it's definitely new. The screen protector I added, obviously - as with all my electronics, the first thing I did before strapping it to my wrist is add a screen protector. It had been out of the box for probably 10 minutes, total. Very strange all the accusations - what is the motive here to lie about something like this? Anyway.

Peter Berk - that isn't the worst idea, but if that was the case I'd be pretty disappointed (if the material could be dented simply by the force needed to apply a screen protector). The dust is just a fragment of my apartment (undergoing construction).

Regardless, Garmin Support generously agreed to replace it, so hopefully the new model is back to normal.

0 Peter Berk over 5 years ago in reply to James K. Polk

Yhea your right. Hope you get a new one fast.

Iam verry happy with my 245M its a great watch.

0 Former Member over 5 years ago

James K. Polk said:
You'd never get an Apple Watch with a dent out of it out-of-the-box.

Are you saying Apple has never shipped a watch with a manufacturer's defect?

0 PALIREK over 5 years ago

Looks from the picture more like thermal and not mechanical damage. But hard to say from photo.

Btw - buttons OK? My 245 non music middle button is strange "double click feeling". Is Garmin accepting claims? Thx..

0 Chris.J.Hart over 5 years ago in reply to Former Member

You might want to try and google "new apple watch with scratch out of the box". You will be surprised.