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Steps missing from the 23rd and 24th July....

Former Member over 4 years ago

Steps missing from the 23rd and 24th July, running and walking activities are recorded but the step count is not even zero, it's just blank.
.FIT files have been uploaded via Garmin Connect and Garmin Express but still no joy. App reinstalled, and bluetooth reset. Nothing..
134 day goal streak binned.

0 tmk2 over 4 years ago

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/234285/no-data-to-show-on-23td-july

https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-30-35/234389/i-lost-step-data-on-july-22-when-the-ransomware-attack-occurred

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/234068/missing-steps-data-after-lockout

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/234214/steps-from-ransomware-period

0 Oskar_M over 4 years ago

Hello from Spain. First of all, I'm sorry for my English. It is translated by Google.

The same thing happened to me. And I lost the details of my steps from the 23rd, 24th and 25th July. However my workouts did appear in the app.

I opened a query/incident in Garmin Spain and the technicians tried to help me by restoring a backup of the files from the watch. The solution didn't work for me.

I asked them to see if they could put the data in manually. I was told that the technicians in Spain did not, but that they were going to ask Garmin Global.

In two days, I had retrieved my step data during those three days and the record of days with the goal accomplished. Now I have 106 days.

I hope it's to your help.
Best regards