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Forerunner 165 - Update 27.10 - Still having issues

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Hello,

My wife has a Forerunner 165 and started experiencing issues after the 27.09 update.

We updated to version 27.10, but the issues still persist. The watch is not recording sleep or heart rate data, and the battery is draining even faster.

Things I tried:

  • Factory reset multiple times;

  • “Reinstall software” option (from the “About” menu, press the Light button 8 times; I have not tried the “Clear Ephemeris” option);

  • Reinstalled Garmin Connect on my Android phone and reinstalled third-party apps (Strava, SisRUN Elite, Adidas Running).

The issues are still ongoing.



Is anyone still experiencing this after the update?



Garmin, please address this issue.