Steps Didn’t Sync During Travel

Hi all. I was in Hong Kong yesterday (Friday) and had 14k+ steps (my goal is 12k per day) on my 165 before stepping on a horribly long 15 hour flight to the states. I didn’t sync my watch until Saturday and when it connected, it only shows 5k steps in the app. The watch however shows the 14k. I will lose a nearly two year streak because of this.

Any ideas on how to force the data to the Connect app?

Thanks.

Top Replies

Puddles808 5 days ago in reply to Garmin-Hannah +1

It occurred on Friday 25 July.

However it appears that it managed to sync at some point in the past week and now shows the correct amount.

Thanks.

All Replies

0 Puddles808 10 days ago

Forgot to add a photo of the device.

0 Garmin-Hannah 5 days ago

Hello,

You have to sync your watch in the first time zone you are in and then once you land in the 2nd time zone sync again. This is why there is discrepancy with the watch and app. Watch won't ever lose data you gathered but the app will if not synced properly. I can input a step correction as a one time courtesy, please let me know if I have permission to do.

I will need to know date of when the 14,018 occurred.

0 Puddles808 5 days ago in reply to Garmin-Hannah

It occurred on Friday 25 July.

However it appears that it managed to sync at some point in the past week and now shows the correct amount.

Thanks.