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Heart Rate Not Measured on Treadmill

7081689
5 months ago

Hi everyone,

I typically use my watch for my long outdoor runs. This morning, I used my watch for an easy Zone 2 walk on the treadmill.  For some reason my HR was not being measured.  Not only was it showing a "-" on the watch during the activity, when done it did show any tracking of it, as well.

Has anyone else experienced this?  Does anyone know why this would occur?

thanks!

Top Replies

  • 5 months ago +1 verified

    I'm sorry to read about this! 

    If your watch is still not recording heart rate data try these steps: 

    1. Long hold the middle left button
    2. Scroll down to Health & Wellness > Wrist Heart Rate. Disable…

All Replies

  • +1 5 months ago

    I'm sorry to read about this! 

    If your watch is still not recording heart rate data try these steps: 

    1. Long hold the middle left button
    2. Scroll down to Health & Wellness > Wrist Heart Rate. Disable the Status and press the top right button to confirm.
    3. Force the watch off by holding down the upper left button. Let go when the screen goes blank (keep it held down through the "Release for assistance" message)
    4. After a few moments, power the watch back on. Let go of the upper left button when the blue triangle appears
    5. The heart rate sensor should be set back to Auto (you can double check in settings)
    6. If it's not already on, put the watch on your wrist and give it a few moments. Check to see if the green lights are on and if you are receiving HR data

    If the above steps don't work, check your WHR version. If the WHR version shows 0.00, try checking for updates with Garmin Express if you're able to use a computer. Even if it says you're up to date, safely eject and see if the watch shows any updates available for download on the watch. If nothing is updated, please contact Garmin Product Support directly.

  • 0 1 month ago

    Me too, my Forerunner won't track my heart rate but only when I'm at Orange Theory.  When I'm on my home treadmill, running outdoors or at a spin class at another gym, my Forerunner 165 tracks perfectly.  It's been 3 classes now that haven't tracked but before that it was fine.  I asked the owner of Orange Theory if anything had changed in their wifi or anything but she was at a loss.  I'd like to know if Garmin has any thoughts on this.