Tacx NEO Smart Bike Handlebar Gets Stuck

Is this on initial installation or just adjusting. If it is initial installation make sure you slide the cockpit on fron the correct side, I believe from front of the bike to back.

Both. Installed from the front, but at some point in the scale (around 5), it gets stuck and is very difficult to move to 1. And moving from 1 back to 7 is also very difficult. Moving between 7 & 12 is relatively easy.

Somehow the top part is not entirely flat and rubs against nob even when the nob is fully lowered.

I have the pics to show, but how do I add pics here?

Hello, thanks for reaching out. If you are experiencing difficulty adjusting the handlebar or saddle/seatpost sliders, please reach out to the Garmin Support team for your region - Garmin Support

We will likely request a few photos displaying the sliding surfaces to check their alignment, and will have varying service options depending on locale.

I have done that, so hopefully they'll respond at some point.