Pedals no longer turn flywheel

Hello,

My Tacx NEO Smart Bike has developed a fault; I suspect the belt has broken. The bike was being ridden at the time and all of a sudden the pedals gave, providing very little resistence at all. The flywheel no longer turns when pedalling.

I will be contacting support next week, but it's Saturday morning right now and that's a couple days away before the phone lines open again.

Am I going to void my warranty by simply opening up the bike? On the chance that it is something I can resolve myself I was hoping to take a look.

Thanks

0 NeilJonesOnline over 2 years ago

It does sound like a broken belt, certainly not unusual. You can take the drive cover off the side of the bike to confirm, no reason why it should void the warranty and there's no way Garmin would be able to tell anyway.

I'm on my 3rd replacement, and whilst that's clearly not good in itself, Garmin have always been quick to replace it whenever I've had an issue. In fact, in some cases they've seemed a bit too eager as I've thought it must be something that would be quite easy to fix myself if they send me a replacement part. It's also a PITA having to pack the body to return it, though it does mean I know I've got the latest internals.

0 7119966 over 2 years ago

https://youtu.be/Onsh78CZKtw