TACX NEO BIKE left vent not working out of the box...? Swapped connectors btw left and right and still the same..

Finally received TACX NEO BIKE after 5 months and found out my left vent is not working. Any suggestion what to do to get this fixed?

  • I had the same pb, and it was because the fan was broken out of the box, Garmin said to contact the seller (Amazon) and get it returned, which of course is a pain. So we actually remove the fan, open it and fix it by melting some of the plastic back together and now it's all good.