After 12 months of use the belt in my Neo bike is torn. When investigating the issue I have also noticed, that the bottom bracket loosens when pedalling. Garmin said, that they would replace my bike (core part), but it seems, that no bikes are available in Europe. I will wait for the period of 30 days since incident and then grab the refund. Not that it is easy to buy anything else these days, but I do not want to have 3'000 EUR invested in useless piece of hardware.
This was my second bike already - first one burned after few hours of use and I returned it to the shop to buy a new one somwhere else (theere were not bikes available to replace the faulty one directly). Handling these things is pain in the back. I really like the concept - so easy to adjust and share the trainer (I am not the only member of the family to cycle indoor). But it must work. Yes, hardware can break, but I do not understand the level/quality of the support. It is so difficult to get hold of anybody in Garmin (often I heard that I must reach out to diffferent team-region or team-product), then I did not hear anything for almost two weeks. I would hope, that Garmin is ready to handle issues of existing customers with better flexibility and phigher priority; I feel like "we have you money so we do not care anymore".
Disappointed.
