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No Glowing light in new Tacx Neo 2T

Hello Garmin, I've just bought  new smart trainer Neo 2t. Its amazing, but i have question - why on my trainer there is no glowing light that gradients as the rider peddles harder/produces more power.

The problem is from the beginning,  and the power cable is conected [ i have tried diferent sources] . The conection with the app is good, no problem there. After first switch on, the trainer received firmware updade, can this caused the problem ?

Everything else is working fine ans it's awesome! 

Can i somehow reset the trainer, or reinstall the software? I have warranty, but first i want to ask, maybe there is simple solution Slight smile

Thank you for your time!

  • check the tacx app is there no toggle setting for this underglowing lights. (probably already has this on/off setting). if not, write to garmin support directly because it is a faulty unit.