This all started when I was trying to find a Zwift Click/Cog upgrade kit for my Tacx Neo 2T. Just when I was about to give up, I discovered that Garmin had just what I was looking for… or so I thought.
After placing an order for the cog and click on the Garmin website, I had barely released the submit button when I received an email that the order had been canceled. It was suggested that I try again. Unfortunately, the second time around, the result was the same. Eventually I discovered that my order was being rejected because I was not placing the order in conjunction with an order for a new trainer!? So, I started brainstorming.
I thought that if I could prove that I currently own a Tacx Neo 2T, that I might qualify. I logged into my account to find out whether my product was registered. It was not. That's when I recalled that I had purchased the product while Tacx was still Tacx, and not Garmin.
None of my attempts to register my product succeeded. The primary issue seems to be that the serial number I was entering was too short. Unfortunately, I don't know whether my Neo has any other number. Well, so much for that idea!
While I can understand the marketing strategy, it still stings. Bundling the trainer with the Cog and Click upgrade kit makes it more compatible with the number one virtual cycling application on the planet. Did it occur to anyone that those of us already owning Tacx trainers might also want our trainers more compatible with the number one virtual cycling application on the planet?! While new customers are being rewarded, loyal customers are being penalized.
So, I guess I have two questions: is there any way I can register my Tacx Neo with Garmin? Secondly, is there any way I can obtain the Zwift cog and click upgrade kit from Garmin without shelling out for a new trainer?
