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Jerky resistance, unrideable

durham_blackhawk
over 2 years ago

I've just bought a New 2T and following about 20 minutes on Zwift in erg mode on the first ride, it developed a really weird issue making it unusable. The resistance wouldn't solidly engage. I start pedalling and the resistance will just randomly cut in and out in an uncontrollable manner, making it impossible to ride. The thing is it does this both when powered and un-powered, see this video:

https://youtube.com/shorts/sz6ex7Co2LQ?feature=share 

I've contacted the reseller and have a replacement arranged but would like some reassurance that this isn't a common issue, and that my new unit won't do the same. Any ideas what it could be?

  • 0 over 2 years ago

    Can you please give more details about how you have Zwift and the NEO 2T setup?

    (Zwift on phone, tablet, laptop, desktop, iOS, iPadOS, MacOS, Android, Windows, etc. Connection via Bluetooth, ANT+, etc. Any other devices being used.)

  • 0 over 2 years ago

    Yes, Zwift was setup on my windows laptop. I was connected via ANT+. However in the video the laptop was off and the turbo unplugged. It was possibly connected to my phone in the background via Bluetooth (not sure if it connects if not plugged in).

  • 0 over 2 years ago in reply to durham_blackhawk

    I'm using Firefox on Linux Mint Debian Edition 5 and for some reason your video will not play.

    I have had similar behavior with my NEO 2T when I accidentally had more than one device trying to connect to it while I was using it.

    For all of my indoor rides I only use my NEO 2T with an Edge 1030 Plus or a fenix 6X Pro as backup. These connect only via ANT+.

    I also have the Tacx Training app installed on some Android devices that I only use for testing and setup purposes. These connect only via Bluetooth.

    In my case the NEO 2T started to perform erratically while I was riding with the Edge 1030 Plus controlling the trainer. While I was riding I went into the sensors menu on my fenix 6x Pro to check the details for a HRM that wasn't being used with this ride. This caused the fenix 6X pro to connect to the trainer and try and take control of it. The end result is neither device is able to properly control the NEO 2T afterwards. (I think the settings in the NVRAM are being corrupted.)

    When this has happened the only way I have found to regain full control of the NEO 2T via ANT+ is to connect to it via Bluetooth from my Android device and use the Tacx Training app to control it for a while. After this I close the Tacx Training app and turn off Bluetooth on the Android device to sure there are no unwanted connection attempts. After this ANT+ works as expected.

    I have also used as a last resort a Bluetooth connection from a Windows 10 laptop and the Tacx Desktop app.  However, because the Tacx Desktop app cannot see the built in Bluetooth on my laptop I have to use an external USB to Bluetooth dongle which results in an unreliable connection.

  • 0 over 2 years ago

    Mine has always behaved like that when unplugged from the power adapter. I thought it was just the way it worked with no power. Now I am questioning that. Please update this thread once you have your new one and let us know if the new one doesn't have this problem.