Neo 2T suddenly loses power usually on a climb but not always

Neo 2T suddenly loses power on a climb. Using Zwift, I’ve had several occupancies while racing where the Neo 2T suddenly free-wheels where I pedal and the watts go to zero and the resistance is zero. Usually happens on a climb and not noticeable at first but when It freewheels you notice you’re on the 13-15 sprocket. Neo 2T is at current firmware and Zwift is up to date.have to let the bike come to a complete stop and maybe pause for 15-30 seconds.