No access to my training with TacX training since 28 December

I called helpdesk yesterday 28 December to mention this issue both on Tacx Training on mobile (iphone) and on desk (PC). Still not working today...

In fact I cannot access my activities, the system is running endlessly without giving me access to my workouts or creation of training, then disconnect automatically and I have to sign in again with both iphone and PC desktop app.

Something is not working since 28 December....

Do something!

0 Klaus0911 over 2 years ago

Yesterday I recognized the problem as well. Did you get any usefull response. Greetings from Austria

0 8259358 over 2 years ago in reply to Klaus0911

They mentioned yesterday that they will escalate the issue. Finally today, after reading somewhere in this forum, that after an update of IOS, it is better to restart the phone. I did that plus desinstalling Tacx Training and reinstalling it and it is working again...with the app on the phone (the desktop app was not working properly couple of minutes ago)

0 Klaus0911 over 2 years ago in reply to 8259358

Now I have access again. Hopefully I can start the trainng.

0 Klaus0911 over 2 years ago in reply to Klaus0911

yes I could