Hi,
I have a brand new NEO 2T which I installed and started up yesterday (November 13, 2021).
During installation process and launch of Tacx Training App (on MacBook Pro) I updated to the latest firmware 0.0.38. Connections with both Bluetooth and ANT+ worked immediately without any problems. Very smooth and a happy smile on my face, so far.
Now to the problem description:
I launched Zwift and started a workout in ERG mode (which I have done a 1000 times but with a Wahoo Kickr without any problems), but I soon realized that the NEO 2T is not running in ERG mode. Though, Zwift says it does. Disappointed...
Next step was to check if the trainer works in ERG mode with Tacx Training App. I can tell you: It does not work. In Tacx Training App, there is no on/off button for ERG but it is said that the ERG mode is default when launching a power workout, which is logical. Though, it does not happen with my NEO 2T. The app registers my power, cadence, speed and heart rate, but ERG mode is not there. Very disappointing.
To summarize, I have tried to get the trainer to run in ERG mode with Tacx Training App and with Zwift. To be on the safe side, I deleted Zwift app when testing Tacx Training App and vice versa. Platform wise, I have tried the two apps on MacBook Pro (Mac OS 11.6), iPhone 12 Pro (iOS 15.1) and a PC laptop (Windows 10). Totally six different setups with the same trainer. It seems like a software and/or hardware fault on the trainer itself.
Any ideas from this forum?
I have registered a case on Garmin support, interesting to hear the response from them.
Regards,
Mattias
