Hi there!
Honestly curious What is everyone's experience with the support from Garmin for products OUT of the warranty term.
To begin with I am based in Tokyo so there are expected discrepancies, but still curious to know if it is a general observation or just CS here sucks.
My experience: I got a Tacx NEO 2T as a gift last year and last week i had the usual burning smell, no resistance case that many people here seem to be dealing with.
After a week trying to contact their CS, I have been getting some absolutely negative, "you want get anything from us dude, go buy a new one" type of messages and at the end basically telling me that if i do not have the receipt (being a present it do not) or if it is not purchased in Japan (it is checked my the SN), they will not check it at all a product and if it is more than 2 years old, regardless of being the latest model, they will charge me with $900 to $1000.
This sounds more like a "customer threat center" than a customer support center to me so wandering if it is a person/country CS management problem or I should just throw the thing away and avoid Garmin alltogether in the future.
Unfortunately all my equipment is Garmin and this makes things even worse for me as a loyal customer.
