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Cant get on the large cog

I can't get my chain on to the largest cog as the rear derailleur wont move over any further. There is a space between the sprocket housing and the bike frame that isnt on my bike. its as if the trainer is shifting the bike to the right.

0 Scillonian over 4 years ago

What cassette are you using?

Depending on the cassette being used there are various spacers/washers that need to be in place.

0 Luko79 over 4 years ago

is your derailleur hanger straigth? if it is bent due to a crash or fall then the cage plate is not straight , leaning to the inside and touching the Neo's frame and it doesnt allow to make the shift properly. so 1st of all check it with your eyes from behind.

0 Dave1111Barr over 4 years ago in reply to Scillonian

Thanks Mate. after posting this question I figured this out. I bought my Neo 2T second hand and it came with a 11 speed on it. but the guy didnt provide me with the spacer.

0 Scillonian over 4 years ago in reply to Dave1111Barr

Glad you figured out the problem. Hope the previous owner can find the spacer for you.

If the previous owner didn't include it, the link below is to the PDF version of the User Manual which lists all the parts that come with the Tacx Neo 2T:

https://static.garmin.com/pumac/200616_T2875-25_Manual_NEO-2t-Smart_PR01.pdf